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USDA to Mix Social Media into Online Training

One of the leading online training programs in the federal sector has an interesting idea to improve the completion rate and overall quality of its online courses. The USDA’s AgLearn program has plans to install social media and “Facebook-style” aspects to their training program in order to provide a more traditional classroom structure to the emerging world of online training. Some of these aspects include blogs, wikis, groups, and comment/user tracking.

OhMyGov recently spoke with Stanley Gray, the USDA’s director of e-training, about this new idea and how it is coming along.

[Read More on OhMyGov]


Gov Blogger Position Open at CPSC

The Consumer Product Safety Commission (CPSC) recently posted a job announcement for a Public Affairs Specialist focusing in Social Media.  The person in this position will serve as the Media Coordinator and will be responsible for creating blogs and other social media content for the CPSC.  The salary starts at $86k with a duty location of Bethesda, MD.  Any US citizen can apply.  The deadline is Oct. 20th.  See the full announcement on USA Jobs for more information.

The CPSC has already gotten its feet wet in the new media arena with presences on Twitter, Flickr, and Youtube.

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Federal Agreements with Social Media Providers Released

Image representing Facebook as depicted in Cru...
Image via CrunchBase

In response to a Freedom of Information Act request in April by the Electronic Information Privacy Center (EPIC), the GSA has released the “Web 2.0 agreements” that were generated by the agency on behalf of the federal government with many social media providers in March of 2009.  The release includes contracts with Blip.tv, Blist, YouTube, Flickr, and MySpace and the amendments to the Facebook, Slideshare, Vimeo, and AddThis Terms of Service.  It seems that while these agreements may resolve legal concerns associated with many standard terms and conditions that pose problems for agencies, such as liability limits, endorsements and freedom of information, the contracts with the GSA consistently omit statements concerning Web 2.0 service providers’ obligations to protect privacy.

Read More: Privacy and Government Contracts with Social Media Companies

Related Post: Government Social Media Provider Update

Links:

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Government Social Media Service Provider Update

In May of this year, the U.S. General Services Administration negotiated Terms Of Service (TOS) with several big social media providers.  The goal was to arrive at a TOS federal agencies would be comfortable enough with to sign so each agency – and provider - would be spared from negotiating separate TOS agreements. The White House and GSA have now also negotiated Terms of Service agreements with nine additional social media providers:


Cooliris (video and picture browsing)
Dipity (multimedia timelines)
FriendFeed (social networking aggregator)
IdeaScale (voting and feedback)
MixedInk (collaborative writing)
Scribd (social publishing)
TubeMogul (video analytics and distribution)
TwitVid (video sharing)
Wikispaces (collaboration)


This brings the total number of agreements to 19, including previous agreements with AddThis, blip.tv, Facebook, Flickr, MySpace, Slideshare, Socrata (formerly Blist), Twitter, Vimeo, and YouTube.

You can read more about the Federal TOS agreements on Webcontent.gov.

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New York State Launches Web 2.0 Initiatives

On June 5, the New York State Office for Technology announced Empire 2.0, a strategy to encourage state agencies to use "Web 2.0, new media, and social collaborative tools and technologies" to improve communication and services, and facilitate transparency and openness in government.New York State Tech Talk The Office for Technology is leading the way. Since May it has launched its own Facebook and Twitter accounts, a wiki for developing IT policy and strategy, and crowdsourcing Web page that collects pubic comments and ideas for future projects. [Read More]

CDC.gov Launches Online Metrics Dashboard

CDC.gov launched the first phase of an online metrics dashboard to provide an enterprise view of key performance indicators for CDC’s cdcWeb site, social media and Web 2.0 products. This tool will assist CDC.gov with tracking and evaluating the impact of Web-based health communications. The new metrics dashboard can be found at http://www.cdc.gov/metrics.

In meeting the new Administration’s policies regarding transparency and open government, CDC.gov is one of the first agencies within the Federal Web Managers Council Web Metrics Task Group to announce launch of an online metrics dashboard. 

Metrics and top-line analyses included in this phase of the CDC.gov Metrics Dashboard, covering FY 09, are as follows:

  • CDC.gov Overall Page Views, Page Visits, Time Spent and Web Campaigns
  • CDC.gov Customer Satisfaction Scores
  • eHealth Products: CDC.gov Web 2.0 Tools
  • Top Search Keywords (Internal and External)
  • Top Referrers (Inbound Links) to CDC.gov
  • Most Popular Pages on CDC.gov

The dashboard will be updated quarterly. The next dashboard update will include metrics for: CDC’s eHealth and Emergency Preparedness Twitter sites, CDC MySpace, and CDC-INFO. Plans are underway to include a CDC.gov Dashboard module on NCHPI’s BioPHusion Beta Portal.

Questions? Contact NCHMInteractiveMedia@cdc.gov .


Starting your own Facebook- Lessons Learned from NASA’s Spacebook Project

NASA is building a social network for Goddard Space Flight Center, codenamed “Spacebook”.

Spacebook Prototype

Spacebook Prototype

Spacebook is an enhanced Intranet designed around user profiles, forums, groups, and social tagging. The goal of the project is to use social media to help NASA be more competitive and innovative, encourage collaboration and information sharing, and take better advantage of the information & resources they already have. Emma Antunes (@eantunes), Project Manager for Spacebook, recently gave a great webinar to share how she approached this project, got the buy-in from users, contractors, and management, and other invaluable lessons she learned in getting this implemented.

I’ve capture my takeaways from her presentation on implementing an internal social network and listed them below.

  • Get buy-in from the suits.  You need a champion in a senior management office to sponsor the project.  Get them excited about what you’re doing.  This allows you to engage them to remove any roadblocks and they can give the bossy stink eye when needed.
  • Approach it like any other technical project; Design first, technology second.  Focus on solving a business problem.  Don’t just jump into new media because it’s what the cool kids are doing.
  • Be proactive.  Get your legal support, privacy office, security group, and accessibility team involved at the jump off.  Miss the boat on one of these areas and your project could get shut down faster than the revised Facebook Terms of Service.
  • Use exisiting resources where you can.  This increases management buy-in because you’re not asking for additional funding right of the bat.  Try to re-prioritize existing developer staff and take advantage of internal hosting, existing contracts, and open-source software.
  • Take the perspective of the employee to really understand what user needs are.  What’s going on?  What’s in it for me? How can I participate?  How do I get answers to my questions?
  • Don’t expect people to change their processes unless you give them a big incentive.  If you build it they won’t come, if you make their job easier, they will.  The new process must be easier than the old one.
  • Get web developers out of the content game.  They don’t want to do it and you don’t want to have to ask them for updates.  And honestly, they cost too much money anyway.  Let the people in charge of the material manage it.
  • No content should exist without an owner.  Integrate and complement content that you already have.  Don’t just replicate it in a new forum that requires additional maintenance.
  • Don’t give someone another inbox they won’t check, a new username and password to enter, make them request a new account, or fill-in information that you already know.
  • Engage early adopters and group owners and get commitment from them to post content regularly.
  • Even if your audience is a bunch of twenty-somethings, you still need to train them.  We may like technology but, we hate extra work.  Show me how I can use your product to make my job easier.

Related Reads:

The Facebook Phenomenon - How Government is Getting Into The Act,  on Socialfeds.

Up, Up, and Away! Five Tips for Launching an Internal Network, by Zack Miller (@zgovernment) on Govloop.

Kiss of Death for Social Networking Projects: “What is your Business Case?”, by Brock Webb on Govloop.

The Elements of Social Architecture, by Christina Wodtke on A List Apart.


Business.gov - Social Networking for Small Business

A new social networking Web site designed for small-business owners is now on the Small Business Administration’s Business.gov site, agency officials announced today.

Business.gov Community was launched about a month ago and has nearly 900 registered users, said Nancy Sternberg, the program manager of SBA’s Business Gateway, the agency’s organization that runs the site.

Registered users on the community site are able to post and respond to questions and dialogues, Sternberg said.

Read more at Federal Computer Week.


The Facebook Phenomenon - How Government is Getting Into The Act

Let’s face it, Facebook is huge.  More than 150 million people around the world are now actively using Facebook and almost half of them are using Facebook every day. This includes people in every continent—even Antarctica.  Now many government agencies are deploying their own version of this popular social networking site to share  information and connect with niche communities.

ExchangesConnect is a social network administered by the Bureau of Educational and Cultural Affairs, US Department of State.  The site is geared toward people interested or participating in international exchange and learning more about other cultures.  Have you participated in a exchangesconnectstudy abroad or student exchange program?  Or know someone who has?  Imagine being able to connect to those people after returning home.  ExchangesConnect aims to help you do that and much more.  Recently launched in October 2008, ExchangesConnect already has more than 7600 members and over 60 active groups.

This spring NASA’s Goddard Space Flight Center will debut an internal social network for its employees.  The site will mimic Facebook and feature individuals’ profiles, expertise and personal interests, said Linda Cureton, chief information officer at Goddard.  Spacebook seems to be NASA’s latest foray into social networking after their massive success with the @MarsPhoenix account on Twitter.

A-Space (A is for analyst), dubbed the “social network for spies”, was reportedly launched in September of 2008 as a social network for the intelligence community.  The effort is spearheaded by the Office of the Director of National Intelligence, or DNI, a post created in the wake of the Sept. 11, 2001 terrorist attacks, to coordinate foreign and domestic security.  A-Space was developed specifically for prominent intelligence organizations such as the Central Intelligence Agency (CIA), Federal Bureau of Investigation (FBI) and the National Security Agency (NSA) with a total of 16 intelligence agencies participating.  The site aims to give spies a chance to interact with their peers and share data like they never have been able to before.  A-Space even made Time Magazines list of Best Inventions of 2008.  Naturally, the A-Space network will not be open to members of the public and only intelligence employees with the prerequisite level of security clearance will be granted official access.

And of course, you can’t talk about government social networking without mentioning Govloop.  It may not be federal agency run but is aimed at federal employees.  Govloop was launched by federal employee Steve Ressler in his spare time with the goal of connecting the government community.  It’s proving to be a great way for government employees at the local, govloopstate, and federal levels to collaborate, share ideas, and ask for advice and assistance.  Govloop now boasts more than 6000 members, 800 blogs, 300 groups, 250 discussions, 2000 photos.  Are you on Govloop?  I am.

The US isn’t the only place government is getting in to the social networking game.  In late 2008 Transport For London (TfL) - the government owned company running the public transportation system in London - launched a social networking site called Together For London. The purpose is to gather ideas from customers about how to make London a better place. Registered users can create an avatar (called “Little Londoner”), start and participate in discussions, and even set up a campaign.

P.S. I wonder if the Dept. of State employees can even access ExchangesConnect since it is built using Ning, which is blocked by many government agencies.  Hmmm…..

Related Read:

Start your own Facebook- Lessons Learned from NASA’s Spacebook Project


Veterans Affairs Launches Blog, Mobile and More

The U.S. Department of Veterans Affairs recently relaunched their site  Returning Servicemembers for OEF/OIF veterans.  The new update is aimed at better connecting  with the younger demographic of returning soldiers.  The site features the VA’s first public-facing blog, a tag cloud of popular terms, and social networking links to the VA on Youtube, Facebook, and Secondlife.  The VA also now has a mobile site at m.va.gov with news, videos, facility locations, contact info and more. 

Check out the new updates!


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