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Boston Announces First iPhone App for City Complaints

Boston city officials will soon debut the cities first official iPhone application, which will allow residents to snap photos of neighborhood nuisances - nasty potholes, graffiti-stained walls, blown street lights - and e-mail them to City Hall to be fixed.

City officials say the application, dubbed Citizen Connect, is the first of its kind in the nation. It was designed as an extension of the city’s 24-hour complaint hotline for the younger set, making the filing of complaints quicker and easier for iPhone users.

The application, which will be free to download from Apple, will allow residents to use the global positioning system function on their iPhones to pinpoint the precise location of the problem for City Hall. After submitting a complaint, users will get a tracking number, so they can pester city officials if the problem persists.

In the past, residents have grumbled that their complaints disappeared into a bureaucratic black hole. Some said they had to call the city hotline repeatedly to get results. A new computer system Menino installed last fall has quickened response times.

The iPhone initiative is part of a push to make City Hall younger, hipper, and generally more user-friendly, a campaign that Menino has intensified during the mayor’s race.

The application was largely the brainchild of Nigel Jacob, a 36-year-old mayoral aide who totes a silver MacBook covered in bumper stickers and holds the exalted title senior adviser for emerging technology.

City officials say they expect to pay Connected Bits, the New Hampshire firm that designed the software, about $25,000 for technical support this year, and then review whether the cost is worth it.

[Read More]


State Department embraces new media tools

Franklin Delano Roosevelt popularized presidential radio addresses with fireside chats during the depression. Richard Nixon and John F. Kennedy participated in the first nationally televised presidential debate in 1960.  Following that illustrious history of cutting edge information technology in Washington, Hillary Clinton's State Department has recently entered the twenty-first century by refurbishing the department website, improving its blog and even enabling citizens to "text the Secretary" with questions. "Digital Diplomacy" is the phrase being used to describe the State Department's mission to use Web 2.0 technology to increase awareness among citizens of foreign countries, and thereby improve attitudes toward the U.S. internationally. The State Department now operates a social networking site called ExchangesConnect where dialogue is encouraged among international users concerning foreign policy. When Hillary Clinton has travelled abroad this year, the traditional press corps bumped elbows with local bloggers from Asia and the Middle East. And this January saw an online debate between then-Undersecretary of State for Public Diplomacy James K. Glassman and a group of Egyptian bloggers, wherein 200 people participated via the Internet, nearly half of them from the Middle East. But is online outreach good for diplomacy?  Some, like author and Web 2.0 consultant Rob Salkowitz, doubt the ultimate advantages of this approach. "Diplomacy isn't all about conversation and mutual understanding," said Salkowitz. "Used correctly, it is the method states use to unite their allies and divide their enemies in order to forward their national interests. It is communication with a purpose, and the purpose comes first." Fair point, but isn't increasing communication in and of itself a purpose? Few would argue the benefit of Hillary Clinton Tweeting about what pant suits she's deciding between that day, but a little transparency into government processes and policies goes a long way. If risk communication has taught us anything, it's that the less communication there exists between two groups, the greater the likelihood distrust will develop. Clinton is undeniably optimistic on the subject of enhancing the State Department's outreach effort, stating that "we've barely scratched the surface as to what we can use to communicate with people around the world" to the National Journal. While serious international diplomacy may need to remain primarily face-to-face for the foreseeable future, reaching out across borders digital could yield more positive responses than negative. Foreigners using blogs and Twitter to peer directly into the lives of our top-ranking officials in Washington may develop the same phenomenon that makes us feel like we know the personalities of actors more personally, despite never actually meeting. Would this enable some to toss their far-flung beliefs about Americans' overt consumerism and hubris? Perhaps. And that's enough of a reason to experiment for now. More Gov 2.0: Get our Newsletter! Click here to sign up and stay informed

EPA Launches Online Tools to Celebrate Earth Day

Earth Day is April 22nd every year and, this time around, the US EPA will be celebrating it as part of Earth Month.  To begin Earth Month, EPA launched several online tools to help educate Americans about how to protect their health and environment.  One feature includes a video project on their YouTube channel for anyone (over age 13) to upload a video with the hopes of teaching and inspiring everyone to protect the environment.  You can find these great tools, and more, on the Earth Day web site.


How should we collaborate?

As the Social Media Subcouncil continues working to develop strategic social media recommendations and guidelines, questions regarding practical social collaborative models have emerged.

After considering several options, the Social Media Subcouncil has arrived at four possible collaborative models we can use to deliver recommendations and guidelines to the Federal Web Managers Council:

• Social Media Subcouncil writes recommendations, and then requests collaborative comments from the online community. An example of this model could include Naming Conventions recommendations.

• Social Media Subcouncil offers our thinking by way of formal recommendations, and then includes collaborative comments in writing the final document. An example of this model is Wikipedia.

• Social Media Subcouncil solicits feedback on specific, more structured items and the online community “fills in the boxes.” An example of this is our requests a list of web 2.0 governance policies where you provide the documents via the wiki, online form or survey method.

• Social Media Subcouncil from the beginning works in conjunction with the online community to form a final document.

These are a few options that may work better for some issues or situations than others. What do you think would work best and when?

Do you have any other models to propose?

Let us know and let’s get going!

Dan Hernandez is an IT Specialist for the Bureau of Land Management and member of the Social Media Subcouncil.

This entry was orginally posted by the Social Media Subcouncil on Govloop.  Imported here for wider distribution.  Learn more about the Social Media Subcounce by visiting our wiki and following on Twitter.


Business.gov - Social Networking for Small Business

A new social networking Web site designed for small-business owners is now on the Small Business Administration’s Business.gov site, agency officials announced today.

Business.gov Community was launched about a month ago and has nearly 900 registered users, said Nancy Sternberg, the program manager of SBA’s Business Gateway, the agency’s organization that runs the site.

Registered users on the community site are able to post and respond to questions and dialogues, Sternberg said.

Read more at Federal Computer Week.


Michigan History Goes Online

The Michigan Department of History, Arts and Libraries today announced the launch of the Seeking Michigan Web site, a growing collection of unique historical information that -- through digitized source documents, maps, films, images, oral histories and artifacts -- creatively tells the stories of Michigan's families, homes, businesses, communities and landscapes. Read more on GovTech.com.

Florida Announces State Spending Web Site


Grants.gov Upgrade 90 Days Away

The Department of Health and Human Services expects to upgrade the Grants.gov site in the next 90-to-120 days, well into the surge in applications expected from the Recovery act...

Health and Safety Widgets From The CDC

The Center for Disease Control is, in my opinion, one of the leading government agencies making use of web 2.0 tools and services.  They are actively working to provides citizens reliable, up-to-date information on health and safety concerns like the peanut butter recall and flu activity.  As part of their social media efforts, the CDC has available a number of widgets to add to your blog or home page.  Currently, 10 widgets are available for both healthcdcwidgets consumers and providers.  The newest widgets include the Flu Updates, Emergency Text Messages and the CDC Data and Statistics Widget.  Adding one of these widgets to your site is as easy as copy/paste or, if you’re an iGoogle user, you can simply click on the ‘Add to Google’ button next to each widget.

You can view all of the available widgets here and the full range of the CDC’s social media efforts here.


The Facebook Phenomenon - How Government is Getting Into The Act

Let’s face it, Facebook is huge.  More than 150 million people around the world are now actively using Facebook and almost half of them are using Facebook every day. This includes people in every continent—even Antarctica.  Now many government agencies are deploying their own version of this popular social networking site to share  information and connect with niche communities.

ExchangesConnect is a social network administered by the Bureau of Educational and Cultural Affairs, US Department of State.  The site is geared toward people interested or participating in international exchange and learning more about other cultures.  Have you participated in a exchangesconnectstudy abroad or student exchange program?  Or know someone who has?  Imagine being able to connect to those people after returning home.  ExchangesConnect aims to help you do that and much more.  Recently launched in October 2008, ExchangesConnect already has more than 7600 members and over 60 active groups.

This spring NASA’s Goddard Space Flight Center will debut an internal social network for its employees.  The site will mimic Facebook and feature individuals’ profiles, expertise and personal interests, said Linda Cureton, chief information officer at Goddard.  Spacebook seems to be NASA’s latest foray into social networking after their massive success with the @MarsPhoenix account on Twitter.

A-Space (A is for analyst), dubbed the “social network for spies”, was reportedly launched in September of 2008 as a social network for the intelligence community.  The effort is spearheaded by the Office of the Director of National Intelligence, or DNI, a post created in the wake of the Sept. 11, 2001 terrorist attacks, to coordinate foreign and domestic security.  A-Space was developed specifically for prominent intelligence organizations such as the Central Intelligence Agency (CIA), Federal Bureau of Investigation (FBI) and the National Security Agency (NSA) with a total of 16 intelligence agencies participating.  The site aims to give spies a chance to interact with their peers and share data like they never have been able to before.  A-Space even made Time Magazines list of Best Inventions of 2008.  Naturally, the A-Space network will not be open to members of the public and only intelligence employees with the prerequisite level of security clearance will be granted official access.

And of course, you can’t talk about government social networking without mentioning Govloop.  It may not be federal agency run but is aimed at federal employees.  Govloop was launched by federal employee Steve Ressler in his spare time with the goal of connecting the government community.  It’s proving to be a great way for government employees at the local, govloopstate, and federal levels to collaborate, share ideas, and ask for advice and assistance.  Govloop now boasts more than 6000 members, 800 blogs, 300 groups, 250 discussions, 2000 photos.  Are you on Govloop?  I am.

The US isn’t the only place government is getting in to the social networking game.  In late 2008 Transport For London (TfL) - the government owned company running the public transportation system in London - launched a social networking site called Together For London. The purpose is to gather ideas from customers about how to make London a better place. Registered users can create an avatar (called “Little Londoner”), start and participate in discussions, and even set up a campaign.

P.S. I wonder if the Dept. of State employees can even access ExchangesConnect since it is built using Ning, which is blocked by many government agencies.  Hmmm…..

Related Read:

Start your own Facebook- Lessons Learned from NASA’s Spacebook Project


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